Privacy Statement for TitaChika.ai

Last updated: April 25, 2025

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1. Introduction

TitaChika.ai (“we”, “us”) is an Australian-registered service providing Taglish AI advice to users worldwide, with a primary focus on Filipino citizens and residents. We are committed to protecting your personal data in accordance with:

• Australian Privacy Act 1988 and its Australian Privacy Principles (APPs)
• Philippines’ Data Privacy Act of 2012 (RA 10173) and its Implementing Rules & Regulations (IRR)

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2. Scope of This Policy

This policy applies whenever we collect or process personal data from:

• Australian residents (subject to the APPs)
• Philippine citizens or residents (extraterritorial application of RA 10173)
• Users in other jurisdictions where we choose to extend similar protections

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3. Personal Data We Collect

• Account Data: Name, email address, password (hashed)
• Chat Content: Messages you send, chatbot replies
• Usage Data: IP address, device/browser type, session logs
• Cookies & Tracking: Analytics cookies, performance metrics

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4. Purposes of Processing

We process your data to:

• Operate and improve the TitaChika.ai chatbot experience
• Send you service-related notices and (with consent) marketing communications
• Perform analytics and troubleshooting
• Comply with legal obligations in Australia and the Philippines

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5. Legal Bases for Processing

• Australia: Consent; performance of contract; legitimate interests; legal compliance under the APPs.
• Philippines: Consent; necessity for contract; legitimate interests; other bases under RA 10173.

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6. Disclosure & Cross-Border Transfers

1. Australia (APP 8)

   • We take reasonable steps before disclosing personal information overseas to ensure recipients handle data per the APPs.
   • We remain accountable for any overseas recipient’s breach of the APPs.

2. Philippines

   • We will not transfer Philippine data subjects’ information outside the Philippines unless adequate safeguards are in place, or other conditions in Section 13 of RA 10173 apply.

3. Third-Party Processors

   • We share data with service providers (e.g. OpenAI, Firebase, Stripe) under strict confidentiality and security commitments.

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7. Data Security

We implement technical, administrative and physical safeguards (encryption, access controls, secure servers) to protect your data from unauthorized access, alteration, or destruction.

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8. Your Rights

• Australian Users

  • Access and correction rights under APP 12
  • Make a privacy complaint to us or to the Office of the Australian Information Commissioner (OAIC)

• Philippine Users

  • Rights of access, correction, erasure, objection, and data portability under RA 10173
  • Lodge complaints with the National Privacy Commission (NPC)

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9. Data Retention

We retain personal data only as long as necessary for the purposes described above, unless a longer retention period is required by law.

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10. NPC Registration Thresholds

If we meet mandatory thresholds—such as processing sensitive personal information of 1,000+ individuals or handling data likely to pose a risk—we will register our Data Processing Systems with the NPC before engaging in such processing.

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11. Updates to This Policy

We may revise this policy to reflect changes in law or our practices. The “Last updated” date at the top will indicate when such changes occur.

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12. Contact Information

• Privacy Officer (Australia)

  • Email: privacy@titachika.ai
  • OAIC Website: https://www.oaic.gov.au

• Data Protection Officer (Philippines)

  • Email: dpo@titachika.ai
  • NPC Website: https://www.privacy.gov.ph

By using TitaChika.ai, you acknowledge that you have read and understood this Privacy Statement.